1.  General

Bandwidth Infrastructure Group CA, LLC, and affiliates  (Bandwidth IG) respect your online privacy and are committed to protecting it through our compliance with this Privacy Statement (hereinafter, the “Statement”).

This Statement describes the types of information we may collect from you or that you may provide when you access and use the Bandwidth IG website and related online applications, materials and resources (collectively, the “Website”) and our practices for collecting, using, maintaining, protecting and disclosing such information.

This Statement applies to information we may collect on this Website; in e-mail, text, and other electronic messages between you and this Website; through mobile and desktop applications you download from this Website, or that you use to access this Website.

This Statement does not apply to information collected by us offline or through any other means, including on any other website operated by any third party; or by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Statement carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our practices as described herein, your choice is to not use our Website. By accessing or using this Website, you agree to this Statement. This Statement may change from time to time (see Section 8 below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Statement periodically for updates.  If you do not agree with any of these terms, please do not use the Website or submit any Personal Data (as defined below).

2. What information might we collect?

We may collect several types of information from and about the users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and any other information the Website collects that is defined as personal information or personally identifiable information under applicable law (“Personal Data”); information that is about you but individually does not identify you, such as profession, occupation or job title; information about your internet connection, the equipment you use to access our Website and usage details; details relating to the engagements or business relationship you have with us or which may be proposed, or which you have inquired about, together with any additional information necessary to engage with you, including responding to your inquiries; records and copies of your correspondence (including e-mail addresses), if you contact us; information you provide to us through our services, customer surveys or our representatives from time to time; and any additional information relating to you that you provide to us directly or indirectly through use of our Website or online presence, through our representatives or otherwise. 

In certain instances, we may link or combine Personal Data with non-Personal Data and information you provide us through other sources (for example, at a trade show or seminar) in connection with the use of such information.

3. How we may use your information

We may use the non-Personal information we may collect and any Personal Data that you provide to us to, among other things, to present our Website and its contents to you; to allow you to participate in interactive features on our Website; to notify you about changes to our Website or any products or services we offer or provide through it; to provide you with information, products or services that you request from us; to communicate with you in the normal course of business dealings; to communicate and negotiate with you in relation to your property, or other agreements or assets; to assist you ordering our services; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to provide you with notices about your account, including expiration and renewal notices; to send you marketing and sales information or to contact you regarding product research; to send announcements, newsletters and updates regarding our business, products, services, special offers and other promotional information; to maintain the smooth operation of our business, such as for billing, account maintenance and recordkeeping; to assist us with any internal investigations in relation to protection against fraud or unlawful activities or activities that have a potential to breach Bandwidth IG’s policies; as we deem necessary or appropriate to protect the rights, property, safety and personnel of Bandwidth IG’s and others; as required by law; and in any other way we may describe when you provide the information.

4. Disclosure of Personal Data

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.  We may disclose Personal Data that you provide as described in this Statement to our subsidiaries and affiliates; to contractors, service providers and other third parties we use to support our business, including, but not limited to third parties that provide advertising services on our behalf; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Data held by us about our Website users is among the assets transferred; to third parties to market their products or services to you by delivering marketing communications, promotional materials, and/or advertisements; to fulfill the purpose for which you provide it; or for any other purpose disclosed by us when you provide the information.

We may also disclose your Personal Data to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our terms of use and other agreements, including for billing and collection purposes; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Bandwidth IG, our customers or others, including, for example, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. If you are a member of the public

If you are a member of the public seeking to learn more about Bandwidth IG’sbusiness and operations, you may submit your Personal Data through our Website via our “Contact Us” section. We collect your Personal Data to identify you and to revert to you with respect to any queries you may have or to provide you with any information you may seek. Should you choose not to provide us with your Personal Data for verification, Bandwidth IG may not be able to assist you with your query.

6. If you contact us with regard to employment opportunities

Bandwidth IG will from time to time advertise employment opportunities via publicly available websites and through employment agencies. In order to apply for employment at Bandwidth IG, you will be required to provide your Personal Data so we can verify your identity and suitability for employment. We may store your Personal Data in our system and contact you at a later date for future employment opportunities.

7. Links to third-party websites

If any link is offered connecting to a third-party website, it is as a courtesy to the third party sites linked to and from our Website are not under the control of Bandwidth IG, and Bandwidth IG has no responsibility or liability for the content and privacy practices of any such linked site at any time.  Links from our Website are not an endorsement of the site operator, related products or information to which our site may be linked. If you decide to access a third-party site linked to our Website, you do so at your own risk. Therefore, Bandwidth IG recommends that you review the individual privacy statement and terms and conditions of each website that you intend to use. BANDWIDTH IG HEREBY EXPRESSLY DISCLAIMS LIABILITY FOR ANY INFORMATION, MATERIALS, PRODUCTS OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD PARTY WEBSITES LINKED TO THIS WEBSITE. NOR IS BANDWIDTH IG LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE WEBSITES.

8. Statement subject to change

Bandwidth IG may regularly review and update this Statement. Please note that this Statement is subject to change at any time without notice. Customers, property owners and other users are encouraged to check frequently for future updates. It is our process to post any changes we make to this Statement on this page. If we make any material changes to how we treat our users’ Personal Data, we may notify you by e-mail to the primary e-mail address specified in your account or through a notice on our Website homepage. The date this Statement was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date, active and deliverable e-mail address for you, and for periodically visiting our Website and this Statement to check for any changes or updates.

9. Questions or comments

To ask questions or comment about this Statement and our privacy practices, contact us at:

Mailing address:

Bandwidth IG

Attn: Legal Department

333 West San Carlos Street Riverpark Tower

San Jose, CA 95110

Email Address: